01 / Imaging appointment scheduling
Imaging schedules and appointment changes.
The operational challenge
Missed appointments and late cancellations can leave scanners idle while other patients wait for an opening. Recovering that time requires matching available patients to the right equipment, staff and appointment length.
Modeling ideas
I would evaluate a scheduling workflow that combines early confirmations, cancellation detection and a ready-to-book waitlist. Matching patients to available slots would account for exam duration, equipment, preparation and authorization status.
Operational implications
Recovering otherwise empty slots could increase completed scans using existing equipment. The financial test is added contribution after staffing and reminder costs; recovered capacity is not automatically a cash saving.
Data and evaluation questions
- Starting data
- Appointment history, cancellations, attendance, exam lengths, scanner calendars and staffing costs at one center.
- Operating constraints
- Clinical priority, patient preparation, authorization, accessibility and patient choice of location.
- Evaluation measures
- Completed scans per staffed scanner-hour, empty slots, waiting time, overtime and incremental contribution after program costs.